Transportation Frequently Asked Questions

  • What determines bus eligibility?

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    Am I Eligible?

    1. I live 2 or more miles from the boundary of my designated campus.
    2. I am a registered Prosper ISD student and my address is up to date with the registrar.
    3. I have accessed my Skyward account and used the link to the Transportation Change Request form to request service.

     

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  • How do I register for bus service?

    Posted by:

    Please log into your Skyward account.  There you will find the link for the Transportation Change Request Form.

    In 3 - 5 business days you can check Skyward or the Bus Schedule For Registered Riders tab for your student's bus information.

    Please note: Your student can only be routed to the address indicated in Skyward, so please ensure that information is kept current.

     

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  • What if I don’t remember if I registered for bus service?

    Posted by:

    Starting July 24th

    Please log into your Skyward account, under your student's profile see 'Busing'.  If you do not see any information there, please refer to 'How do I register for bus service?'

     

     

     

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  • I cannot see my child's bus stop from my house. How can I get the bus stop moved closer?

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    To minimize the ride time spent on the bus, bus stops are placed at centralized locations that can be safely accessed by all eligible students.

    If you have concerns about your child's safety, you are encouraged to accompany your child to the bus stop or arrange a neighborhood buddy to walk with your child.

    Elementary School students may be required to walk up to .25 miles to a bus stop. Middle School .35 miles and High School up to .50 miles.

     

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  • What is an overflow bus?

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    An overflow bus is a bus that finishes their route early enough to assist another with theirs and can get students to school on time or get the students home (barring traffic and/or a train) within 1 hour of the last bus released from the campus. (Middle School buses are usually cleared to leave around 3:45 so arrival home on an overflow bus will be around 4:45.)  Circumstances dictate when the process is initiated.

    At that time: 

    • Parents are notified via ConnectEd that an overflow bus is being used.
    • The driver is informed of the stop, preferably one, that will be handled by the overflow bus.
    • All overflow bus information is emailed to the Assistant Principal(s) at the school.
    • At dismissal, the Assistant Principal directs the students where to wait.
    • Once the overflow bus arrives, which is usually 15 – 20 minutes after the last bus leaves, the Assistant Principal directs the students to the bus. (Traffic at the school may increase the wait/departure time.)
    • Most students are home within 1 hour of the last bus being released from the campus.
    • For consistency, the students at the stop(s) the overflow bus transport to will continue to be transported on that bus until another route can be formed.

     

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  • The bus did not show up on time for my child, how long should he/she wait at the stop?

    Posted by:

    Your child should arrive at the stop at least 5 minutes before the scheduled pick up time.

    If there is a substitute driver, we diligently try to notify you ahead of time.  Please understand the times may not be absolutely consistent with the regular scheduled pickup times due to traffic, weather, and other unforeseen occurrences.

    If the bus is late ask your child to remain at the stop. There may be incidents beyond our control but there will always be a bus at every stop. If the wait becomes extreme (approximately 15 minutes), please call the transportation office at 469-219-2065.

    ***Utilizing the Here Comes the Bus app https://herecomesthebus.com/ will greatly eliminate most of those challenges and bring you peace of mind.

     

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  • My student says their bus is hot. I thought all buses were equipped with AC?

    Posted by:

    All of our buses are equipped with AC, and our drivers are instructed to continuously run the AC to keep the bus as cool as possible. However, Texas is known for its high temperatures and as we open and close the door repeatedly to allow students on and off the bus, the cool air is released, making it hard to maintain a low bus temperature. 

    We appreciate your patience as we do everything within our power to keep your student(s) cool during those high temperature days.

     

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  • What do I do if I'm moving or changing my address?

    Posted by:

    Please see your student's home campus registrar.  If you need bus service please reference the question 'How to register for bus service?' 

     

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  • What should I know about releasing a student to another adult?

    Posted by:

    Please see point 6 under Exiting the Bus in the Bus Rider Handbook.

     

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  • What if we have a special situation?

    Posted by:

    This is handled on a case by case basis. Please email inquiries to pisdbus@prosper-isd.net.

     

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