School Based TeleBehavioral Health

  • As more cases of the coronavirus disease 2019 (COVID-19) are reported in North Texas, we are committed to continuing to provide health care to our students and community. Students with existing School-Based TeleBehavioral Health appointments can continue their visits through our Virtual Visit App.

     To conduct a virtual visit with your regular care manager, please use the directions below:

    •  Access the Virtual Visit web portal (link) or download the app.

    • Care Managers will call families directly to schedule an appointment or work directly with your school counselor remotely to schedule.
    • Students can continue to have their regular appointments from the comfort of home.
    • Visit for more information on the program

    Additional resources are also available through Virtual Visit including Urgent Care, Behavioral Health and COVID-19 screenings. These are available to the entire family. Visit for more information.

    If you would like more information about School-Based Telebehavioral Health, please email your child’s school counselor.

Mental Health First Aid

  • Feeling anxiety or depression is a common reaction in times of uncertainty or when there’s a perception of danger, and the COVID-19 situation certainly qualifies as such a time. This is something new and worrying that we are all facing together.

    That’s why we encourage you to use tips from Mental Health First Aid to support those around you who might be feeling overwhelmed, stressed, anxious or depressed. With these tips, you can #BeTheDifference for your loved ones while physical distancing and help them through this challenging time.

    Use these tips from the MHFA curriculum to help someone with anxiety or depression during COVID-19:

    1. Assess for risk of suicide or harm. Identify if they’re experiencing a crisis such as a panic attack or suicidal thoughts, and address that first. It’s OK to do the assessment over the phone, text or social media. If the person’s life is in immediate danger, call 911.
    2. Listen nonjudgmentally. If the person isn’t in a crisis, ask how they’re feeling and how long they’ve been feeling that way. Pay attention and show you care.
    3. Give reassurance and information. Your support can have a huge impact on the person. Reassure them that it is appropriate to experience fear, sadness or anxiety during situations like this. Remind them that help is available, and you’ll be there for them along the way.
    4. Encourage appropriate professional help. Offer to help them find a professional for support, such as a primary care physician, mental health professional, psychiatrist or certified peer specialist. Behavioral health care providers can provide services by phone and/or secure videoconferencing, so they will be able to maintain physical distancing.
    5. Encourage self-help and other support strategies. Self-help strategies and reaching out for support from family, friends, faith communities and others who have experienced depression or anxiety (peer supporters) can make a difference.

    There are other self-care strategies that can help manage symptoms of anxiety or depression, as well as self-care strategies that can help you manage your own mental health during this time. We encourage you to take a few minutes every day to focus on your mental health needs, connect with loved ones, and find support using technology.

Food and Other Home Needs

  • Grace Bridge is continuing their "Drive-Thru" Food Distributions & families can sign-up for a time to pick up food on the website

    Each family is provided with a food box & a personal care box at the beginning of each month. In recent months "kids packs" with extra snacks & kid friendly foods for children who are home have been provided. Keep a close eye on the website or call the office at 214-425-9423 to ensure distribution dates and times or to get on the list if no internet is available to sign up online.



    While signups have now closed, the Prosper Ladies Association & LovePacs Prosper work together to provide for a Summer Lunch Program for children. For more information about the program or to check availability,

Internet Needs

    To compare home services to choose the best:

    The following cellular and internet companies have made efforts to facilitate families with access to the internet in response to the COVID-19 crisis. Please see below for the following information that has been collected. Make sure to contact the companies directly to confirm the services they can provide your family during this time.

    • Sprint COVID-19 response provides unlimited data to existing customers and starting Tuesday, 3/17/2020, Sprint will allow all handsets to enable hot-spots for 60 days at no extra charge.
    • Free internet for students from Altice/Suddenlink. Altice internet providers Suddenlink and Optimum are offering 60 days of free internet service for households with K–12 or college students. Internet speeds are up to 30 Mbps if you do not already have access to a home internet plan. To sign up, call 1-866-200-9522 if you live in an area with Optimum internet service, or call 1-888-633-0030 if you live in an area with a Suddenlink internet service.
    • T-Mobile COVID-19 response plus unlimited data to existing customers and coming soon T-Mobile will allow all handsets to enable hot-spots for 60 days at no extra charge.
    • Comcast COVID-19 response offers free WiFi for 2 months to low-income families plus all Xfinity hot-spots are free to the public during this time. Comcast response Comcast Xfinity is currently offering its Internet Essentials program free for two months to new customers. The internet provider is also automatically increasing speeds for all Internet Essentials customers. Comcast Xfinity Wi-Fi hotspots are also open and free to use by anyone.
    • Spectrum/Charter is offering 60 days of free internet service to new customers. Families call Spectrum at 844-488-8395. The family will call and they will give Spectrum their address to confirm that service is available to their home address. If this is an area that Spectrum services, they will do the installation for free, the modem is free and they will receive 60 days of free internet service. After the 60 days, the family can cancel (they can also cancel at any time) or will be charged the introductory rate fee.
    • AT&T COVID-19 response offers open hot-spots, unlimited data to existing customers, and $10/month plans to low-income families
    • Verizon COVID-19 response: no special offers at this time.